Supporting your team with meaningful insights
Understanding your audience is essential for developing a brand strategy that resonates and drives engagement. Our services combine data-driven insights and strategic analysis to help you grasp the needs, motivations, and pain points of healthcare professionals and patient communities. By leveraging market research, persona development, and influencer identification, we empower your brand to focus resources effectively, guiding messaging and positioning for maximum impact.

• Market Research & Insight Analysis
  Utilizing both qualitative and quantitative methods, we conduct comprehensive market research to gather critical audience data. This includes designing and hosting stakeholder workshops (both online and in-person), developing targeted surveys, and leveraging social listening techniques. Our goal is to distill this information into actionable insights that inform and shape your brand’s strategic direction, ensuring you stay ahead in a competitive landscape.
  

• Persona Development
  We create detailed profiles of your target audience segments, capturing essential demographics, behaviors, motivations, challenges, and goals. This process allows us to tailor your brand strategy more effectively. Additionally, we map key stakeholders and influencers within your ecosystem to understand their roles and impact on your audience, ensuring your messaging resonates with those who matter most.

• Must-Win Moments Identification
  Identifying critical points in the healthcare professional (HCP) and patient journey where your brand can make the most significant impact is essential for success. We help pinpoint these "must-win moments" by analyzing touchpoints where potential challenges arise, allowing you to focus your efforts on areas that drive engagement and improve outcomes.

• Behavioral Change Strategy
  Our "Ladder of Adoption" strategy maps out the stages, messaging, and objectives necessary to guide your audience through a journey toward behavior change. By understanding the influencers and stakeholders at each stage, we develop targeted engagement strategies that maximize the effectiveness of your approach, ultimately fostering lasting change and loyalty among your audience.
  

Communication strategies to support effective audience engagement.

Our services help you to leverage targeted messaging and tailored content, to ensure meaningful interactions across all touchpoints.

Our expertise in campaign planning and audience journey mapping ensures that your brand’s value resonates with stakeholders and contributes to your brand's overarching goals.

Content Mapping & Optimization
Conducting a comprehensive content audit and gap analysis to identify existing materials that can be repurposed into new formats. We optimize global content for localization and regional adaptation, support the development of sales rep materials, ensuring they resonate with diverse markets and meet the needs of key stakeholders at each touchpoint.

Key Messaging Frameworks
Developing key messaging frameworks tailored to your brand's personas and their journey stages. This alignment ensures that all content—from digital brand hubs and to e-details —supports effective communication throughout all of your brand marketing materials.

Comprehensive Campaign Planning
Designing and executing multifaceted campaigns focused on HCP engagement, prescription changes, disease state awareness, and patient/public engagement. Our planning incorporates strategic messaging and insights to drive impactful engagement with all stakeholders.

Build relationships and deliver your message in the right place, at the right time.
In healthcare, connection is more than communication — it's about meeting the right people, in the right context, with the right message. We help you build trust with key audiences and deliver your brand story where it matters most. From stakeholder engagement to media and channel planning, we create integrated strategies that make every touchpoint count.

Influencer & Stakeholder Mapping
We identify the people and networks that shape opinion and influence behaviour across your ecosystem — from HCPs and KOLs to patient advocates and policymakers. Our tailored engagement plans help you build strong, lasting relationships that support your brand’s objectives.

Channel & Tactical Planning
We develop evidence-led channel strategies and tactical plans that ensure your content is seen by the right people, at the right moments. Based on behavioural insights, we consider the full media mix — from earned and owned to paid and partner channels — to optimise reach and relevance.

Media Planning & Activation
We support media planning that’s grounded in insight, not guesswork — aligning your objectives with the most effective platforms, formats, and placements. Whether you’re driving awareness, changing prescribing behaviour, or encouraging uptake, we ensure your investment works harder.

Partnership Strategy & Activation
From collaborative content with HCPs to co-branded initiatives with advocacy groups, we help you build credible, compliant partnerships that increase your brand’s reach and relevance — adding authenticity to your communications and creating shared value.

Community Engagement Initiatives
We design community-first initiatives — both online and offline — that deepen trust and drive engagement. By creating spaces for real dialogue and shared experiences, we help your brand become a meaningful part of people’s everyday lives.

Bring your brand to life with creative that moves people.
In a noisy world, we help your brand stand out — not just by being louder, but by being more meaningful. We translate insights into creative ideas that inform, motivate, and inspire action. From big campaign platforms to everyday content, we make sure your story resonates.

Campaign Ideation & Development
We turn strategy into standout creative concepts that speak directly to your audience’s needs, hopes, and barriers. Whether you’re launching a new product, reframing a disease area, or encouraging a change in practice, we develop compelling narratives that cut through.

Behaviourally Informed Storytelling
Rooted in behavioural science, our storytelling approaches are designed to shift mindsets and spark action. We focus on emotional triggers, cognitive barriers, and identity alignment to deliver messages that feel personal — and persuasive.

Creative Oversight & Content Collaboration
We collaborate closely with your creative, medical, and production teams to ensure consistency across channels. From initial concept through to execution, we provide strategic and creative direction to make sure your campaigns deliver impact — not just assets.